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2.6

I have had a BAD experience with SMARTRIDE.

I had 19% discount and my husband 21% discount and our rates went UP. Each time the policy renews they go UP. Our agent's response:

"They" will find some way to get the money out of you.

It must've gone up throughout the state.

However........my other sister and son also have Nationwide and their rates did NOT go up.

As well the discount is a farce. It only discounts maybe 4 parts of your auto policy, not the entire premium on your auto you are driving. And then, it doesn't give you the full discount on those items either!!

Additionally, the discount is supposed to STAY on your vehicle.

They removed mine by "accident" and can't seem to figure out how to put it back on.

My husband got a different, lower cost vehicle and his insurance went up and they took the smartride discount off because he has a different vehicle.

REALLY!!!!!????? It's not like the DRIVER changed.

Don't do it. Not worth the hassle and aggravation.

You also have to have the plug in at the BEGINNING of your renewal or you'll end up having it in for 6 months!!

DISGUSTED with Service and all this at NATIONWIDE.

May switch to State Farm. Their auto insurance is Much much cheaper.

Reason of review: Smartride discount removed and not as stated. Where is the full 19% discount for my auto and my husband's 21% discount. Why was it removed off husband just because he changed vehicles? .

Preferred solution: Let the company propose a solution.

Nationwide Mutual Insurance Pros: Insurance agent is very nice, Diversity.

Nationwide Mutual Insurance Cons: Smartride, Rate increases every 6 months, Unfulfilled promises smartride, Deceptive smartride discount, Loss of smartride with change of vehicle.

Location: Moundsville, West Virginia

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