Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
1 comment

I have been a loyal customer of NE for 13 years. I had and accident Dec 7, 2016 (my fault - does happen - first one in 13 years).

My car was taken to the body shop and racked up over $12,000 worth of damage (2014 Hyundai Sonata). The trade in value at the dealer is a little over $9,000 and a little over $12,000 on Kelly Blue Book. They would not total the car. It needed a whole new rear suspension, new exhaust, tire, axel, a bent frame and some more.

They said they use a different system to come up with the value and it was not considered totaled. It was a few hundred below the threshold. When I discussed this with my agent as well as I had a lawyer to review the situation, he began speaking to me in a voice, mocking me "oh, it's never going to run right" "Ooh, I'm gonna get a lawyer".... He made the fact that the car should be totaled my "fault" and that I basically expected too much from them.

It is now Jan. 27, 2017 and I still do not have my vehicle or been totaled. I am very disappointed with the customer service and attitude I received. I got another Ins.

company yesterday and dropped NW happily. You do not treat loyal or any other customer that way PERIOD.....

Review about: Nationwide Mutual Insurance Auto Claim.

Reason of review: Poor customer service.

Monetary Loss: $7000.

I didn't like: Uneth.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

If it was within a few hundred of being totaled on their estimate, why were you not able to take he money for the repair and payoff the note and do what you want?

You May Also Like