Update by user Jul 11, 2015
The 6 months is complete as I was sent a new device and started the program all over. I consider myself as a very good driver but I was so many hard braking and quite a few fast accelerations.
This is necessary when getting on the toll road where speed limit is 65 to keep up with traffic. One day I was stuck in the lower pasture in mud and charged with 43 fast accelerations and about the same number of hard braking but did not even register a mile of driving. Bottom line....I got a 9% discount . I complained many times to them and the weekly reports always raised my blood pressure!
Was it worth the aggrivation? I say no.
Update by user Dec 02, 2014
The company finally got back with me and said that there was an issue with my vin number being the same as another person on the plan???? I sent back the unit and they have sent me a replacement that should be here in a few days.
I was taken off the program and then put back on with a clean slate. I will see how this goes for a while and then update.
Original review posted by user Nov 03, 2014
It has been 2.5 months since I switched my regular Nationwide policy to the new smartride policy where you can "save up to 30% more" based on your driving habits. I recently retired and spend most of my time at the farm now and drive the Tundra very little as there are 2 other vehicles at my disposal.
Since I plugged the smartride module in, they are showing me driving 2 to 4 hundred miles a week wish fast accelerations and hard braking incidents when the truck never left the garage. I have e-mailed them over 6 times and questioned weather someone else could have been driving it etc. I have told them that the garage is locked and alarmed and that I have been right here mowing grass and driving the tractor with the truck in sight while these trips have been supposedly taking place. I have a Rolls Royce car (which Nationwide will not insure) and my partner's new F150 (insured elseware) that I drive most of the time.
Even the 2nd week of September when we went to the beach house for 10 days and left the truck locked in the garage here they showed me driving long trips every day in the truck. Nationwide has not responded timely to my complaints. The last email from them over a month ago said they were trying to figure out where the inaccurate data was coming from. That was the last I heard.
I am ready to start looking around for insurance somewhere else but it is such a hassle changing as the city home and truck are tied together for a discount and when you change homeowners insurance they always send out an inspector to find something wrong.
This smartride has been nothing but an aggravation since I installed it. I am wondering if other people have had this same problem with the smartride and id this is Nationwide's way of not giving customers the discount.
Product or Service Mentioned: Nationwide Mutual Insurance Homeowners Insurance.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Slow customer service.