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I've been a NW customer for many, many years. In November of '15, I had water in my finished basement.

I called NW and they told me that the water is from ground water. They guy was lazy and a complete bully. He sends an inspector out and without looking or lifting the carpet, he also concluded the water was also from ground water. After I did some looking, it was concluded that the water was coming from a leaky tube from a refrigerator, not from ground water.

It was clear that my insurance covers this kind of problem. From that point on, they have been terrible to deal with. They've botched every step in claim process. They're cheap and only care about themselves.

Just a terrible experience. RUN FROM NATIONWIDE

Reason of review: unethical people.

Monetary Loss: $18000.

Location: Atlanta, Georgia

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